ANALYSIS OF EMPLOYEE SATISFACTION ON QUALITY OF HEALTH SERVICES AT PT. PLN (PERSERO) SECTOR PEMBANGKITAN TARAHAN IN SOUTH LAMPUNG

Abstract

In order to create an optimal employee performance, PT PLN (Persero) Sector Pembangkitan Tarahan in South Lampung should be able to maintain and increase the satisfaction of employees, one way to do that is by providing health care to employees. The formulation of the problem is: How employee satisfaction level on the quality of health services provided  by PT.  PLN  Sector Pembangkitan Tarahan? The  purpose of this study is to determine the level of satisfaction of employees towards the quality of health services provided by PT. PLN Sector Pembangkitan Tarahan. The quality of health   services   provided    by   the   company   includes   9   dimensions   of   service quality namely: Serviceability, Accessibility,Communication, Competence, Courtesy, Reliability, Security, Tangibles and Understanding the Employees. This study used 2 types of analysis tools they are the analysis of the Level of compliance and the analysis of the Cartesian Diagram. Based on the results of the analysis of the Level of Conformity, we obtain the level of compliance of employee satisfaction on quality of health care services on average by 81,12% and there are 7 attributes that are below average. Based on the results of the analysis of a Cartesian Diagram with a Table of Importance-Performance Analysis, we   obtain the average quality of health services amounted to 3,53 and  the  average  employee  satisfaction  which  is  expected  of  4.3 which  means  the quality of health services is not yet fully provide the satisfaction of employees, whereas with the approach of the image Quadrant of the obtained results of the 5 attributes were in  Quadrant  A,  which  means  is  not  satisfactory.  Thus  it  can be concluded that the quality of health services is not yet fully give satisfaction to the employees