The Effect of Job Satisfaction and Organizational Justice on Organizational Citizenship Behavior with Organization Commitment as The Moderator
Abstract
This study was conducted to determine the influence of job satisfaction and organizational justice on
officer’s organizational citizenship behavior at Regional Office of the Directorate General of Taxes of
Bengkulu and Lampung with organizational commitment as moderator. The study sample of 158 officers
was taken by simple random sampling technique. The research data were obtained by using scale methods
and were analyzed by Structural Equation Modeling (SEM). The research results showed: the empirical
models influence job satisfaction and organizational justice on organizational citizenship behavior (OCB)
with the organizational commitment as moderator which fits with the theoritical model, job satisfaction
directly has impact on organizational citizenship behavior, organizational justice has a direct impact on
organizational citizenship behavior, organizational commitment has a direct impact on organizational
citizenship behavior, job satisfaction has impact on organizational citizenship behavior through
organizational commitment as a moderator, and organizational justice does not have impact on
organizational citizenship behavior through organizational commitment as moderator.
Keywords
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