Performance Measurement of Management Study-Program Based on Balanced Scorecard from Student's Perception

Abstract

Performance measurement is a method or instrument used to record and assess any achievement of an
action based on goals, objectives, and strategies, so progress of an organization could be known and its
accountability and quality of decision-making could be improved. In contrast, executives are likely to
ignore non-financial performance, such as customers’ satisfaction, process of productivity and costeffectiveness
used to produce goods and services, and employees’ empowerment and commitment in
providing the goods and services for consumers’ satisfaction. Problem of this research is how the
Performance of Management Study Program in Bandar Lampung University based on balanced scorecard
from students’ perception is. Therefore, this study aims to investigate the performance perceived by
students derived from balanced scorecard. The research used literature study. Its outcome showed that the
performance of the Management Study Program in 2013 perspective, in general, is pretty good.