Student Satisfaction Analysis of Siater Using End User Computing Statisfaction (EUCS)

Erlangga ERLANGGA, Jefri Krisna Putra

Abstract


The purpose of this research is to know the extent to which students levels of satisfaction level of Strata-1 University of Bandar Lampung on the Sistem Informasi Akademik dan Administrasi Terpadu (SIATer) and any indicators that need to be improved in order to increase student satisfaction against SIATer. This type of research using a quantitative approach. The respondents determined using techniques research of Stratified Random Sampling with certain criteria. As for sample determination technique using tables Stephen Isaac & Willian B. Michael. From the results of the study showed that university students Bandar Lampung has yet fully satisfied against SIATer. Based on the method of End User Computing Statisfaction (EUCS), note that the indicators should be improved in order to increase student satisfaction is an indicator of formats, ease of use, and from the side of timeliness.

Keywords


Student satisfaction; SIATer; stratified random sampling; End User Computing statisfaction; EUCS.

Full Text:

PDF PDF

References


Azleen Ilias, M. Z. (2009). End-User Computing Satisfaction (EUCS) in Computerised Accounting System (CAS): Which the Critical Factors? A Case in Malaysia. Computer and Information Science, 2(1).

Craw et al. (2003). Total Quality Management. Jakarta: Gramedia.

Drs. Zulkifli Amsyah, M. (2008). Manajemen Sistem Informasi. Jakarta: PT. Gramedia Pustaka Utama.

Efendi, U. (2010). Definisi Online. Retrieved Desember 7, 2013, from blog.binadarma.ac.id:ttp://blog.binadarma.ac.id/usman/?p=938

F. A. Aryanti. (2010, Agustus 8). Retrieved Desember 7, 2013, from http://elib.unikom.ac.id:http://elib.unikom.ac.id/gdl.php?mod=browse&op=read&id=jbptunikompp-gdl-friscaangg22471

Fowler, M. (2003). UML Distilled: A Brief Guide to the Standard Object Modeling Language (3rd Edition). Addison Wesley.

Handi Irawan D., M. (2009). 10 Prinsip Kepuasan Pelanggan. Jakarta: Kelompok Gramedia.

Hendarti, H. (2008, April). Korelasi Antara Efektivitas Sistem Informasi KRS Online dengan Kepuasan Mahasiswa Universitas Bina Nusantara. Jurnal piranti Warta, 11, 242-257.

Koesmono, H. (2005, September). Pengaruh Budaya Organisasi Terhadap Motivasi Dan Kepuasan Kerja Serta Kinerja Karyawan Pada Sub Sektor Industri Pengolahan Kayu Skala Menengah Di Jawa Timur. Manajemen dan Kewirausahaan, 7, 171-188.

Kotler, P. (2002). Manajemen Pemasaran, Analisis, Pemasaran, Implementasi dan Kontrol. Jakarta: PT. Prenhallindo.

Mahmudah. (2011, Juni 24). Manual Prosedur Penyusunan KRS. Retrieved Desember 7, 2013, from http://gjm.fp.ub.ac.id:/images/stories/Pengumuman/panduan%20siater%20ubl%202013.pdf

Munawar. (2005). Pemodelan Visual dengan UML. Yogyakarta: Graha Ilmu.

Putra, C. G. (2011). Analisis Kepuasan Pelanggan Pada Perusahaan Daerah.

Rahayu, M. (2006). Bahasa Indonesia di Perguruan Tinggi. Jakarta: Grasindo.

Rosinta, D. A. (2010). Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan Dalam Membentuk Loyalitas Pelanggan. Ilmu Administrasi dan Organisasi, 17(2), 114-126.

S., L., H., & Rivard, S. (1997). Factors of Success for End-User Computing. (31), 552-556.

Salim, A., Formen, Yahya, A., & Muhammad. (2006). Teori dan paradigma penelitian sosial buku sumber untuk penelitian kualitatif (2 ed.). Yogyakarta: Tiara Wacana.

Sari, N. (2013). Analisis Tingkat Kepuasan Mahasiswa Universitas Hasanuddin Terhadap Situs www.unhas.ac.id. Tesis.

Sasongko, T. H. (2006). Bersaksi Dalam Advokasi Irigasi. Bandung: Yayasan AKATIGA.

Sugiyono, P. D. (2013). Metode Penelitian Kuantittatif kualitatif dan R&D. Bandung: Alfabeta.

Suhermin Ari Pujiati, N. R. (2008). Penggunaan R Dalam Psikologi. BerbagiNET Academic Publisher.

Torkzadeh, & Doll. (1991).

Website Universitas Bandar Lampung. (2013, Juli 22). Retrieved Desember 12, 2013, from http://ubl.ac.id/images/stories/Pengumuman/panduan%20siater%20ubl%202013.pdf

Erlangga. Putra, J. K. 2014. Student Satisfaction Analysis of Siater Using End User Computing Statisfaction (EUCS). Bandar Lampung : Universitas Bandar Lampung.


Refbacks

  • There are currently no refbacks.


International Conference on Engineering and Technology Development (ICETD)
Bandar Lampung University
ISSN: 2301-5690